A couple of days have passed since I made my order and I have not received anything yet. What should I do?

Please send an email to [email protected], with your name and order number. Within 48 hours, we will contact you back.

Are out of stock products restocked?

If an item is sold out, we will try our best to restock it and make it available again as quickly as possible. If not, the product will not be available again, it will be removed from our online store.

Can I receive Melie news, the latest updates and promotions?

Yes. Just subscribe to our newsletter. You can also select which of your favorite brands you wish to receive updates from, so we can send you communications with all updates on your preferences.

I forgot my password. How can I recover it?

If you have forgotten your password, you can recover it on the Login field. After filling the form, you will receive an email with instructions on how to recover your password. Just follow the steps. We recommend that you always check your spam mailbox.

I did not receive a confirmation e-mail of my order. How can I be sure that the order has been through?

Once your order has been placed, you will receive a confirmation email. If you do not receive it, please contact our customer service.

Can I follow the status of my order?

Yes, through your order history you can see the status of your order. To do this go to the "My Orders" menu on your account.

Can I remove a product from my order?

Yes, as long as it has not yet been issued. If the order has been processed completely and you have received our confirmation email, you should contact our customer service so that we can cancel the product that you no longer desire.

Can I cancel my order?

Yes, if your order has not yet been shipped. Please contact our customer service as soon as you can.

What should I do if I receive a defective product?

Melie has a range of premium products, in perfect conditions, so, in the exceptional case of receiving a defective product, you should contact our customer service.

What should I do if I receive an incorrect item?

Mistakes happen, if you received by accident an article that did not order, or the wrong size or color contact our customer service.


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