SHOPPING GUIDE

HOW TO BUY

Online Store

You can access www.meliestore.com on your computer or mobile phone to buy our products.

If you have any questions or any doubts on how to navigate on our website, please read our Shopping Guide or Contact us

Showroom

You can also visit our showroom and try out your favorite pieces. To do this, e-mail us at [email protected] and we will schedule the day and time that is more convenient for you.


HOW TO ORDER

  • Select the desired category in our online store (clothing, shoes, etc.), then the desired type of article.
  • You can view the products in detail by clicking over the image. You can also read the thorough product description, the composition and the fitting. Then select your desired size and add it to your shopping bag.
  • To proceed with your purchase simply go to your shopping bag, on the top right corner, and follow the steps to complete the purchase. If you are not yet registered, you can do so while in the checkout tab.
  • During the checkout process you must select the desired shipping method (standard or express), as well as the payment method you want to use.
  • At the end, be sure to confirm all order details. You will receive a confirmation email with your order.

SHIPPING

Where can my order be delivered?

You may receive your order in an address of your choice (home, work, etc.).

May the delivery country be different from the country of purchase?


Delivery country does not have to match the country of purchase.

Prices and Terms of Delivery

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When international orders reach their destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.

Orders are processed pending availability and credit verification. Orders placed on Friday after 3 PM (UTC/GMT +00:00) will begin processing on the following Monday. Melie Team will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

Delivery time does not include Sundays or holidays.

About Refused Shipments:

If you refuse a shipment from Melie, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Melie. This amount will be deducted from your merchandise refund.

Important information for USA and Australia:

At this time we aren’t accepting any exchanges and returns from countries outside of the UE. All taxes and duties are in charge of the costumer.

Can I follow the status of my order?

Yes, through your order history you can see the status of your order. For further inquires please send us an e-mail to [email protected]

Available shipping countries

We ship to the following countries: We ship to the following countries: Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Georgia, Greece, Holland, Hungary Ireland, Iceland, Italy, Latvia, Lichenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, United Kingdom, Romania, Russia, Serbia, Sweden, Switzerland, Turkey, United States of America, Ukraine and the Vatican.

For shipments to the rest of the world, please contact our customer service - [email protected] - to learn more about the rates.


PAYMENT METHODS

What kinds of payment methods can I use to do my online shopping?

We have the following payment methods: Visa, Mastercard, American Express, Paypal and ATM Reference (Portugal only).

Can I request an invoice on behalf of a company?

Yes. Just fill in the details of the respective company in the billing field during the checkout order process.


EXCHANGES AND RETURNS

Can I exchange a product?

Yes, in any case these requests are subject to prior confirmation of stock. You should contact our customer service before send us the article back, so we can put the new article on hold for you.

How do I return a product?

To return you must complete the return form received with your order invoice. Articles should be in perfect condition and be sent to the following address:

MELIE STORE
Rua Manuel Inácio nº4B
2770-223 Paço de Arcos
PORTUGAL

How much time do I have to return a product?

All returns must be held within one (1) month from the date of the confirmation e-mail of shipment.

Do I have to pay to return a product?

Yes, all return costs are in charge of the customer.

How will I be refunded for the returned product?

Once the return has been approved – after receiving the returned product in perfect conditions and with internal tags – we will proceed with the refund via the same payment method that has the product has been paid.

How long will it take to be refunded for the returned product?

Once the refund has been approved, you will receive a return confirmation e-mail indicating the amount that will be credited to your account. It may take a few days but keep in mind that the allowance made to your credit card always depend on your bank and may take up to 14 business days.

For any other questions related to exchanges or returns, please contact our customer service via +351 937 484 707 or via e-mail, [email protected]

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