HOW TO BUY
You can access www.meliestore.com on your computer or mobile phone to buy our products.
You can also visit our showroom and try out your favorite pieces. To do this, e-mail us at [email protected] and we will schedule the day and time that is more convenient for you.
HOW TO ORDER
Where can my order be delivered?
You may receive your order in an address of your choice (home, work, etc.).
May the delivery country be different from the country of purchase?
Delivery country does not have to match the country of purchase.
Prices and Terms of Delivery
How long will it take to receive my order?
The deadline for standard shipping varies between 2 and 3 days, reaching a maximum of 7 days (the time periods mentioned do not apply to the Azores and Madeira). As for express shipments it can take between 1 and 2 days (the time periods mentioned do not apply to the Azores and Madeira).
Can I follow the status of my order?
Yes, through your order history you can see the status of your order.
Available shipping countries
We ship to the following countries: Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Georgia, Greece, Holland, Hungary Ireland, Iceland, Italy, Latvia, Lichenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, United Kingdom, Romania, Russia, Serbia, Sweden, Switzerland, Turkey, Ukraine and the Vatican.
For shipments to the rest of the world, please contact our customer service - [email protected] - to learn more about the rates.
What kinds of payment methods can I use to do my online shopping?
We have the following payment methods: Visa, Mastercard, American Express, Paypal and ATM Reference (Portugal only).
Can I request an invoice on behalf of a company?
Yes. Just fill in the details of the respective company in the billing field during the checkout order process.
EXCHANGES AND RETURNS
Can I exchange a product?
Yes, in any case these requests are subject to prior confirmation of stock. You should contact our customer service before send us the article back, so we can put the new article on hold for you.
How do I return a product?
To return you must complete the return form received with your order invoice. Articles should be in perfect condition and be sent to the following address:
Rua Manuel Inácio nº4B
2770-223 Paço de Arcos
How much time do I have to return a product?
All returns must be held within one (1) month from the date of the confirmation e-mail of shipment.
Do I have to pay to return a product?
Yes, all return costs are in charge of the customer.
How will I be refunded for the returned product?
Once the return has been approved – after receiving the returned product in perfect conditions and with internal tags – we will proceed with the refund via the same payment method that has the product has been paid.
How long will it take to be refunded for the returned product?
Once the refund has been approved, you will receive a return confirmation e-mail indicating the amount that will be credited to your account. It may take a few days but keep in mind that the allowance made to your credit card always depend on your bank and may take up to 14 business days.
For any other questions related to exchanges or returns, please contact our customer service via +351 937 484 707 or via e-mail, [email protected]