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FREE SHIPPING OVER 200€ AND FREE RETURNS

Select your shipping destination below to display the available options, charges and estimated time of arrival.


*FREE STANDARD SHIPPING ON ORDERS OVER €200 TO EUROPE AND USA

Product prices displayed are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable. Taxes and duties are calculated according to your shipping destination on the Checkout page. Delivery outside the EU may be subject to local import taxes, which as the recipient, you are liable for. Please check your local customs website for more information.


We dispatch orders Monday to Friday from 9am to 3pm (GMT). Orders placed on Friday after 3pm and on Saturday/Sunday will be dispatched on the following Monday. Orders are processed pending availability and payment verification.


Once we have confirmed your order, you'll receive an email with a tracking number to one of our delivery services.


We always do our best to ensure that your order will arrive on time without delays. Please bear in mind that we are only provided with an estimated delivery date from our shipping carriers. If your order hasn't arrived by the delivery date in your confirmation email, get in touch with our Customer Services using the options below so we can help you further.

FREE RETURNS AND REFUNDS IN EUROPE

If you’d like a different size, style or refund, please contact our Customer Services and we’ll be happy to help you.


You have one (1) month from the date of your order confirmation email to return your items. Returns outside this timeframe may be accepted at the discretion of MELIE and may only be refunded as a store credit.


How do I return my purchase?

To return an item, please follow the following steps:

1) Sign in to your account and under My Orders, select the order number containing the items you want to return.

2) Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you’d like an exchange, select your preferred size.

3) Check the box to agree with our Return Policy. We’ll then send you an email with your return instructions.

4) Fill in and sign the return form included in the box with your order.

5) Please send your purchase to MELIESTORE, RUA MANUEL INACIO 4B, 2770-223 PACO DE ARCOS, PORTUGAL.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email us if you intend to do this and send your purchase to the above address.


Return Policy

If you’re based in Europe, there’s no cost to exchange your purchase. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. If you’re based outside the EU, unfortunately at the moment we are not accepting returns or exchanges.


All items will be reviewed individually upon return. Items must be returned to us unused and in its original conditions, with all MELIE tags and designer labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to you and a refund refused. Lingerie, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to you. Jewelry: Please be advised that we do not accept returns of earrings in case of hygiene and infection. Unidentified returns may be returned to the sender. Returns that do not meet our policy will be sent back to you.


Once the return has been approved, you will receive a return confirmation e-mail indicating the amount that will be credited to your account. Returns usually take 14 business days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 business days.


We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your MELIE account or future orders being refused. If this applies to your account, we will be in touch.


Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within one (1) month from the date of your confirmation email.


We have made every effort to display the colors of our products that appear on MELIE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.


For any questions related to Exchanges & Returns, please contact our Customer Services using the options below.

We accept Visa, Mastercard, American Express, Paypal, and ATM Reference (Portugal only). Please note that cards issued by local banks which do not carry one of these logos may not be accepted by our global processing service.


You can also use a gift certificate / gift code. Each gift certificate carries a gift code you can easily enter when completing checkout. They never expire and may be combined with our promotions and special offers.


Data security and fraud protection is of utmost importance to MELIE. We partner with Stripe, a secure online payment gateway that encrypts your credit card information, contact information and shipping/billing information in a secure host environment. For more information please visit "Security at Stripe".


All orders are processed individually and may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. By making a payment you confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. If your order is placed on hold, we will reach out to you as soon as possible.


You can choose to see our prices in Euro (€), USD ($) or GBP (£) at the top left hand side of the screen. Product prices are set using existing exchange rates. We are however limited to charge your card in Euro.

How do I make a purchase?

At MELIE, we thrive to provide our customers a seamless shopping experience. Navigate through our hand-picked selection of Designers, or click through our editorial links in CLOTHING, ACCESSORIES, BEACHWEAR and SHOES. Once you have found an item of your choice, select your size, and click on the “ADD TO CART” button on the product page. Review your order in your shopping bag by clicking the “SHOPPING BAG” link at the top right corner of the page. Click on “PROCEED TO CHECKOUT” to complete your order.


I forgot my password. How can I recover it?

You can re-set your password in the LOGIN IN page by clicking “FORGOTTEN PASSWORD”. After filling in the form, you will receive an email with instructions on how to recover your password. We recommend that you always check your spam mailbox. Please note, for security reasons we are unable to send your old password via email.


How can I subscribe to the latest news, promotions and special offers?

Our teams create the most compelling editorial content with cutting-edge fashion trends which will be delivered to you through our social media and newsletters. Go to our Homepage and register your email to be notified with our newsletter. You will be able to track your orders and review past purchases, or request a return and exchange directly from your account. You can also add sold out items and products you love to your Favorites list, preview new collections and register your interest for your favorite pieces through our seasonal lookbook. It will be easier to complete your Checkout with saved addresses and credit card details. Stay tuned for new arrivals, great discounts and special offers.


Are out of stock products restocked?

If an item is sold out, we will try our best to restock it and make it available again as quickly as possible. You can subscribe for updates in the Product page by selecting your desired size and entering your email address. If not, the product will no longer be available, and it will be removed from our store.


A couple of days have passed since I made my order and I have not received anything yet. What should I do?

If your order hasn't arrived by the delivery date in your confirmation email, get in touch with our Customer Services using the options below so we can help you further. Within 24-48 hours, we will contact you back.


Where can my order be delivered?

You may receive your order in an address of your choice (home, work, etc.) by filling in the address fields at the Checkout page. You can also save your addresses in YOUR ACCOUNT page so that it will be quicker the next time you shop at MELIE.


May the delivery address be different from the address of purchase?

Your delivery address does not have to match the address of purchase.


Can I request an invoice on behalf of a company?

Yes. After completing your purchase, you can request an invoice on behalf of a company by filling in the billing and VAT details during Checkout.


I did not receive a confirmation e-mail for my order. How can I be sure that the order has been processed?

Once your order has been placed, you will receive a confirmation email. If you do not receive it, please get in touch with our Customer Services using the options below so we can help you further.


How can I follow the status of my order?

Once we have confirmed your order, you'll receive an email with a tracking number to one of our delivery services. You can also track your order on YOUR ACCOUNT page by clicking on the "MY ORDERS" menu.


Can I remove a product from my order?

Before your purchases have been prepared for dispatch we can amend your order, cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please contact our Customer Services team using the options below.


Can I cancel my order?

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us, provided you give us written notice within 14 working days of receipt. Notice of contract cancellation under the ICACRs must be given in writing to "Notice of Contract Cancellation, MELIESTORE, RUA MANUEL INACIO 4B, 2770-223 PACO DE ARCOS, PORTUGAL". Or by email to info@meliestore.com. For orders cancelled under the DSRs, we will issue you with a refund for the items returned. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to the above address. All items must be returned and unused in their original condition, from the original delivery destination. Refunds will be issued within 30 business days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your own cost.


Can I refuse a shipment?

If you refuse a shipment from MELIE, you are responsible for the original shipping charges, any import taxes that are incurred on the package, and the cost of returning your order to MELIE. This amount will be deducted from your refund.


What should I do if I receive a faulty item?

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within one (1) month from the date of your confirmation email.


What should I do if I receive an incorrect item?

We always do our best to ensure that your order will arrive in perfect conditions. In the rare event that you have received an article that you did not order, or the wrong size or color has been shipped, please contact our Customer Services team and we’ll be happy to help you the best way we can.


If I request a refund, will I be refunded the full value of my order?

Your refund will either be issued to the original credit card used to place the order, or as a MELIE store credit. Please note that it can take up to 10 business days for the refund to appear in your account. While we offer FREE EXCHANGES & RETURNS within EUROPE, shipping costs on your original purchase will not be refunded, unless your items are faulty, or your order is cancelled under the ICASRs. All sales taxes are included in your refund if your order has been sent to a destination within the EU.

Last Updated: September 2, 2019


OVERVIEW

MELIE is a registered brand owned by NJE International Business, a company registered in Portugal. Our registered address is Rua Mario Azevedo Gomes, 4, 2D, 1500-467 Lisbon, Portugal. Our VAT number is 513503331.

The following Terms of Service (“TOS”) are a legally binding contract between you and MELIE (“we” or “us”) regarding your use of our website at www.meliestore.com along with our related websites, networks, mobile applications, and other services provided by us (collectively, the “Service”). The TOS apply to all users of our website, including and without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read the TOS carefully before accessing or using the Service. We recommend you should keep a copy of the TOS for future reference. By accessing or using the Service, you agree to be bound by the TOS together with our Privacy Policy (see section “Privacy Policy”). If you do not agree to all TOS or our Privacy Policy, then you may not access the Service.

Any new features or tools which are added to the current store shall also be subject to the TOS. You can review the most current version of the TOS at any time on this page. We reserve the right to update, change or replace any part of the TOS by posting updates and/or changes to our Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.


SECTION 1 – ELIGIBILITY AND ACCOUNT REGISTRATION

By agreeing to the TOS, you must: (a) be at least 18 years old or at least the age of majority in the jurisdiction where you reside and from which you use the Services; (b) have not previously been suspended or removed from the Service; and (c) be in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting the TOS on your behalf represents and warrants that they have authority to bind you to the TOS and you agree to be bound by the TOS.

In order to make purchases on the Service you will be required to provide your personal details, including your name, e-mail address and other requested information as indicated. You will also be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. You agree that all the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under Your Account. If you believe that Your Account is no longer secure, then you must immediately notify us at info@meliestore.com.


SECTION 2 – ORDERS AND PAYMENT

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.

MELIE offers products for sale that are in stock and available for dispatch from our Showroom. Occasionally however, we may be waiting for shipments from our designer suppliers or have products listed in our Service that are out of stock. You may choose to register your email address for notification of arrival of the selected merchandise not held in stock. If you have registered your email address for notification of the arrival of a specific product featured on our Service, we will notify you by email as soon as possible.

In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay. We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order.

You authorize MELIE to charge all sums for the orders that you make, including all applicable taxes, to the payment method specified in your account. If you pay any fees with a credit card, MELIE may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. If your order is placed on hold, we will reach out to you to ensure that the delays are minimal.

We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, that shipping restrictions apply to a certain item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Service whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Service, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products, or services contained within the Service. You may not use the Service, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

MELIE has partnered with third party payment processors to process payments you make via the Service. Third-party payment processor Stripe facilitates and processes some of MELIE’s orders. By choosing to place your order, you agree to Stripe’s terms and conditions which may be found at Stripe – Global Privacy Policy.

MELIE will store a record of all orders for a minimum of one year.


SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We may update our Service from time to time, and may change the content at any time. However, please note that any of the content on our Service may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Service, or any content on it, will be free from typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. The materials on our Service is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on our Service is at your own risk. You agree that it is your responsibility to monitor changes to our Service.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on our Service is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Our Service is made available free of charge. We do not guarantee that our Service, or any content on it, will always be available or be uninterrupted. Access to our Service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Service at any time without notice. We will not be liable to you if for any reason all or part of our Service is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Service. You are also responsible for ensuring that all persons who access our Service through your internet connection are aware of the TOS, and that they comply with them.


SECTION 4 – PRICES AND SHIPPING

MELIE reserves the right to determine pricing for Products. All prices on the Service are given in Euro (€), USD ($) or GBP (£). The prices given on the Service on the date the order is placed shall apply. The stated prices are final prices (totals) and include value added tax (VAT) at the applicable statutory rate in Portugal (23%). VAT may be deducted from the final price at Checkout if you have selected a shipping address where VAT is not chargeable. All items remain our property until full payment of the purchase price.

MELIE will make reasonable efforts to keep pricing information published on the Service up to date. We encourage you to check our Service periodically for current pricing information. MELIE may change the fees for any Product at any time. MELIE, at its sole discretion, may make promotional offers with different features and different pricing to any of MELIE’s customers. These promotional offers, unless made to you, will not apply to your offer or these TOS.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

We will list shipping charges for your order upon checkout, and you must pay all shipping charges for the location of the address you provide. Please note that international packages may be subject to duties and taxes. You must also pay all tariff, import, customs, tax, and other charges applicable in your jurisdiction. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

MELIE will attempt in good faith to deliver your items in accordance with your order, but MELIE will not be responsible or liable for any delays or failure in such delivery. MELIE expressly reserves the right to effect delivery of any order in any number of separate shipments, and the modes of transport and carriers will be decided at MELIE’s discretion. Your order will be delivered to the delivery address you specify when placing your order. If your delivery address is geographically remote or otherwise difficult to deliver to, it is possible that we may not be able to deliver there. MELIE will not be responsible or liable for any delay or failure to deliver due to any cause which is unavoidable or beyond MELIE’s reasonable control. In such cases, MELIE will have the right, at its option, without penalty or any liability for breach, to terminate all or any part of any order or to reschedule delivery within a reasonable time.


SECTION 5 – EXCHANGES AND RETURNS

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. To exercise the right to cancel, you must inform us by letter to "Notice of Contract Cancellation, MELIESTORE, RUA MANUEL INACIO 4B, 2770-223 PACO DE ARCOS, PORTUGAL", or by email to: info@meliestore.com. For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make reimbursement without undue delay, and not later than 30 days after the day we receive back from you any of the goods supplied. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost. You shall return cancelled orders to: MELIESTORE, RUA MANUEL INACIO 4B, 2770-223 PACO DE ARCOS, PORTUGAL, without undue delay and in any event not later than 30 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

Without prejudice to your statutory right to cancel set out above, we offer you the option of returning items ordered on our Service within 30 (calendar) days of your order confirmation email. This return option allows you to return items to us, even after the 14-day cancellation period has expired. You can use the return shipping label enclosed with your order. Please contact our Customer Services if you have any problems with the return shipping label. Your exercise of this return option is limited to unworn items that you have worn/tried on only as you would have in a shop. All returned items must be returned in their original condition, intact and undamaged, and in its original packaging and containing all MELIE and designer labels. Until the period for exercising the statutory right to cancel expires, the statutory provisions governing returns shall apply exclusively. The voluntary 30 days return right does not exist for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons. We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.

For more details on our Return & Exchanges Policy, see section “Returns & Exchanges” or contact our Customer Services team using the options below.


SECTION 6 – INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in our Service, and in the material published on it, are owned by MELIE and our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Service for your personal use and you may draw the attention of others within your organisation to content posted on our Service. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Service must always be acknowledged. You must not use any part of the content on our Service for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Service in breach of the TOS, your right to use our Service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

MELIE and the logos for these marks are trademarks of NJE International Business, Sociedade Unipessoal, Lda. You are not permitted to use these trademarks without our approval, unless they are part of any material you are using as permitted above.


SECTION 7 – THIRD-PARTY LINKS AND OPTIONAL TOOLS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on our Service may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Service is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to the TOS.


SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or the TOS. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 9 – PROHIBITED USES AND OTHER OFFENSES

You may use our Service only for lawful purposes. You may not use our Service: (1) in any way that breaches any applicable local, national or international law, regulation or code of practice; (2) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; (3) in any way that infringes any intellectual property right or right to privacy; (4) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person; (5) to submit false or misleading information; (6) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (7) to collect or track the personal information of others; (8) to spam, phish, pharm, pretext, spider, crawl, or scrape; (9) for any obscene or immoral purpose; and/or (10) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

You agree not to reproduce, duplicate, copy or re-sell any part of our Service in contravention of the TOS.

We do not guarantee that our Service will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our Service by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Service, the server on which our Service is stored or any server, computer or database connected to our Service. You must not attack our Service via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Service will cease immediately.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.


SECTION 10 – LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall MELIE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless MELIE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the TOS or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of the TOS is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the TOS, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 11 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. The TOS are effective unless and until terminated by either you or us. You may terminate the TOS at any time by notifying us that you no longer wish to use our Services, or when you cease using our Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of the TOS, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 12 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision. The TOS and any policies or operating rules posted by us on the Service or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the TOS). Any ambiguities in the interpretation of the TOS shall not be construed against the drafting party.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and MELIE as a result of the TOS or your use of the Service. You agree that you may not and will not hold yourself out as a representative, agent, or employee of MELIE, and we shall not be liable for any representation, act, or omission on your part.

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

We take all complaints very seriously and try to resolve disputes as soon as they arise. If you wish to make a complaint, email us at info@meliestore.com giving full details including date of purchase and order reference number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the Portuguese law. If there’s a dispute that we have been unable to resolve with you directly, EU resident customers can find more information about alternative dispute resolution via the European Online Dispute Resolution platform. For more information, please contact our Customer Services team.


SECTION 13 – PERSONAL INFORMATION

Your submission of personal information in the Service is governed by our Privacy Policy (see section "Privacy Policy").


SECTION 14 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@meliestore.com

Last Updated: September 2, 2019


OVERVIEW

MELIE is committed to respecting and protecting your privacy. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.

This Privacy Policy is between you and MELIE (“we” or “us”) regarding your use of our website www.meliestore.com along with our related websites, networks, mobile applications, and other services provided by us (collectively, the “Service”). MELIE is a registered brand owned by NJE International Business, a company registered in Portugal. Our registered address is Rua Mario Azevedo Gomes, 4, 2D, 1500-467 Lisbon, Portugal. Our VAT number is 513503331.


What personal information do we collect from you?

We may collect your personal data to help us improve your online shopping experience. The categories of personal data that MELIE collects and processes are as follows:

  • We collect the personal data necessary to conclude and execute your purchase on our Service such as name and surname, e-mail address, shipping address, billing address, telephone number and payment details;
  • We collect your e-mail address when you sign up for our newsletter service;
  • We process your personal data when you contact our Customer Services to provide the assistance requested;
  • Upon your consent, we collect and use your personal data for marketing purposes;
  • For the registration of your MELIE account, we collect your name and surname, your e-mail address, password, your country and date of birth. If you are a registered user, we collect information about your access to the reserved part of the Service. With your express consent, by analysing your personal data we can process information regarding your interests and preferences with respect to our products and services in order to present proposals and offers in line with your tastes. In case of authentication to the MELIE account through external social networks, we collect the data necessary for registration/authentication through Facebook and Google. We also collect information about you from third parties and, in particular, from Facebook and Google. This information includes the following data categories: e-mail address;
  • We collect information about your browsing our Services, such as the pages you visit and how you interact with the single page and we save this information on our servers;
  • In the event that you provide personal data of third parties to MELIE, for example in cases where you decide to purchase a product to be delivered to a friend, or to give a gift, MELIE will arrange for the third party to deliver the Privacy Policy at the time of the first communication. We remind you that the use of personal data of third parties is subject to the discipline regarding the protection of personal data.

We inform you that MELIE does not process personal data relating to minors. If you access our Services and use the services offered by MELIE, you declare that you are of legal age.


How do we use your personal information?

MELIE collects and processes your personal data for the following purposes:

  • Complete and execute contracts for the purchase of products offered on our Service. When you make a purchase, we ask you for the personal data needed in order to execute the contract. Our activities include payment processing, anti-fraud checks if you choose to pay by credit or debit card, invoicing, product shipments and the management of returns, if applicable.
  • Register with the Service and access the services offered to registered users. You can register with the Service by inputting certain personal information needed to guarantee your identity and use the services offered to registered users.
  • Supply the services offered on the Service. Depending on the specific service requested by you and its characteristics, MELIE needs to collect certain personal data in order to provide that service.
  • Manage requests made to our Customer Services, which uses the personal data provided by you to satisfy your requests for information and support.
  • Submit CVs. If you send us your CV for consideration when applying for a vacancy, we will use the information contained in your CV solely for that purpose. Your CV will be retained for a maximum of twelve (12) months, after which it will be deleted: if you wish, you can of course send us a new, updated version.
  • Statistical analyses and investigations. We will use certain information about your use of the Service to carry out statistical analyses and investigations, with a view to improving our offers and services.
  • Send commercial and promotional communications (so-called soft spam) following the purchase of our products. Following the purchase of a product from our Services, we will send messages to the e-mail address provided by you, containing our commercial proposals regarding related products and services.
  • With your express consent, we may use the addresses provided by you to send commercial communications about our products and services, in order to update you about news, latest arrivals, exclusive products, offers and promotions. In addition, again with your consent, we may use your contact details when carrying out market research and satisfaction surveys, with a view to improving our services and our relations with users. These communications will only be made in the manner chosen by you (e-mail, text message, telephone, post, WhatsApp).
  • Solely with your consent, MELIE may customise your experience as a registered user of our Service, making early bird and other offers consistent with your tastes and sending you personalised commercial messages that address your interests. We will base this personalisation on an analysis of your previous purchases and the other information described in the previous section.

Should you no longer wish to receive messages from MELIE, or wish to restrict the manner in which you are contacted, you can block the above communications at any time by clicking on the “unsubscribe” link found at the foot of each message. You can also do this by accessing Your Account or contacting our Customer Services team.

Please note that you may receive further messages from us after submitting your unsubscribe request, as certain communications may have already been planned and our systems might take time to implement your request.

With regard to all the above activities, we will process your personal data using IT and electronic equipment; the tools used by us guarantee high levels of security, in full compliance with the relevant current regulations.


What is our legal basis for processing your personal data?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

  • Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when you purchase an item from our Service so that we can process your payment and send you order confirmation.
  • In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.
  • We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.
  • We may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange information with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

Who will process your data?

Your personal data will be processed by the internal staff of MELIE who have been specifically trained and authorised for this processing. In carrying out the processing, the data may also be transmitted to companies belonging to NJE International Business, to which MELIE belongs.

Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by MELIE and under its control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

When we share your personal data with our shipping carriers for the purposes of international and domestic shipments, on demand delivery and the security screening associated with these services, our shipping carriers and MELIE are both controllers of your personal data. MELIE is the controller of the personal data of its customers and our shipping carriers are the controllers of personal data provided to our shipping carriers to perform these services.

Our e-commerce data is stored by Shopify which is GDPR compliant. If you subscribed to our mailing list, your data is stored by E-goi which is also GDPR compliant. MELIE ships its orders through different carriers which are all GDPR compliant.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow MELIE to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.


How long do we keep your data?

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

Your personal data are retained in accordance with the following criteria:

  • When you have purchased goods from our Service, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date;
  • When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;
  • When you provide us with personal data in order to use our Services, such as marketing communications subscription, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service;
  • When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five (5) years from your last interaction with any email that we send you from our Services. In any case, we will reduce the number of marketing contacts after six (6) months if you don’t interact with us;
  • When we use your personal data and browsing history to analyse your behaviour in order to customise the website and to show you personalised sales offers, we will keep the data for analytical purposes until you ask us to delete it;
  • When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.
  • When you contact our Customer Services team, we will keep any additional personal data you provide that is specific to your enquiry for as long as you remain an active customer of MELIE.

Cookie Policy

The use of cookies and similar technologies by MELIE is governed by our Privacy Policy, in compliance with Portuguese Legislative Decree 46/2012 on Personal Data Protection Code (Privacy Code). about obtaining consent for the use of cookies from the Portuguese Data Protection Authority. MELIE, in its capacity as Data Controller, acts in compliance with relevant legislation.

Our website uses various types of first-party cookies (provided and managed by MELIE), and third-party cookies (provided and managed by third parties based on their own individual privacy policies and not under the control of MELIE), each of which has a specific function:

  • Navigation cookies – If you are a registered user, they will allow you to be recognised and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the Service.
  • Functional cookies – These cookies allow, based on your express request, for you to be recognised when you subsequently access the Service, so that you do not have to enter your information each time (for example: “Remember me next time”). If you have added items into your Shopping Bag and closed the session without completing the purchase and without removing those items, these cookies allow you to continue the shopping experience the next time you access the Service (within a limited period), finding the same articles that were selected. Functional cookies are not essential to the functioning of the Service, but rather improve browsing quality and experience.
  • Analytical cookies – These first-party cookies are the property of MELIE and are used to gather data in anonymous and aggregated form. These cookies are used to prepare statistical analyses on the browsing methods of our Service’s users. MELIE uses the results of these analyses anonymously and exclusively for statistical purposes.
  • Marketing cookies – These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your browsing experience: while you browse our Service, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed.
  • Social Network cookies – These cookies are necessary to allow your social account to interact with our Service. For example, they allow you to express your appreciation and to share it with your friends on social networks. Social network cookies are not necessary for browsing.

The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the Service and/or limit the service we offer. You can delete this information using your browser. To use your browser, you need to delete your browsing data, ticking the “Cookies and website data” box.

You can at any time receive assistance and explanations on how to provide your consent or selective refusal, or on how to delete cookies and similar technologies from your browser, by contacting our Customer Services.


Your rights

You can exercise your rights at any time with reference to the specific processing of your personal data by MELIE. Below is their general description and how to practice them:

  • Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
  • Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
  • Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, MELIE will have to evaluate the reasons for your request.
  • Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it.
  • Request of restriction of the processing: in this case, MELIE will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
  • Request of data transfer to other party than MELIE ("right to data portability"). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.

In order to exercise some of your rights described above you can contact our Customer Services team using the options below.

In order to ensure that our users' data is not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.


Changes to our Privacy Policy

The constant development of our Services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this Privacy Policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data. Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences. In any case, the updated version of the Privacy Policy will be published on this page, with indication of the date of its last update.


Contact Information

The processing of your personal data is carried out by MELIE in full compliance with the regulations on the matter pursuant to the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Portuguese personal data and the provisions of the Portuguese Data Protection Authority.

Questions about our Privacy Policy should be sent to us at info@meliestore.com.

Do you want to be part of the MELIE TEAM?

At MELIE you will find the most talented teams in the industry, with a genuine passion for fashion. Whatever is your expertise, we are always looking for great talents, so if you think you have what it takes, send us your cover letter and CV to info@meliestore.com

Do you have a query about your order, or need styling or shopping advice?

We are available to chat during our hours of operation: Monday to Saturday from 9am to 6pm.


Customer Services


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info@meliestore.com

+351 937 484 707 (available for call or whatsapp)


Headquarters

We are based at: MELIESTORE, RUA MANUEL INACIO 4B, 2770-223 PACO DE ARCOS, PORTUGAL.

You can contact us at +351 216 072 724.


Press and media

Do you have a press enquiry or marketing proposal?

Give us a call at +351 937 484 707 or email us at info@meliestore.com


Designers/Brands

Would you like to join our platform? We are always looking out for affiliate brands that match MELIE’s unique identity. For more information please get in touch at info@meliestore.com